Customers are likely to spend more with physical interaction

Touching a customer’s arm seems awkward - but they spend more if you do!

Salespeople think physical interaction with a customer will be awkward, but the customer does not think the same and will actually spend more, finds research from BI Norwegian Business School .

Professor Anders Gustafsson and colleagues conducted a series of studies examining the effects of asking individuals to initiate touch in a service encounter. The first two studies asked...

The latest Emma Willis Collection is available now

Emma Willis's latest autumnwear collection with Next

Available exclusively on the Next website, the latest Emma Willis Collection features stylish and comfortable outerwear, loungewear, lingerie and denim – all designed by the presenter herself and available in sizes 6-22.

Hot on the heels of her August edit, this collection makes dressing during the colder months a cinch. With heritage-style prints and a decidedly classic feel, the...

Lady wearing face mask

Brits are one of the least likely to wear face masks in the world

Brits, Americans and other English speakers are some of the least likely to wear face masks and social distance to combat the spread of covid-19, according to new research from Durham University Business School. The only native speakers, researched by the academics, less likely to follow health precautions are German speakers.

The research was conducted by Sascha Kraus, Professor of...

woman shopping

Eight out of ten people will continue to shop locally more often

Eight out of ten consumers who shopped locally during the coronavirus lockdown intend to continue their new habit once the crisis is over, a new co-op study shows.

One in three (30 per cent) say they have used local retailers more since the pandemic struck and 80 per cent of them aim to carry on shopping this way in the future, according to a YouGov poll released today (18 June 2020...

Lady shopping online

Missguided blames coronavirus for using size 8 women to model plus-size clothing

Fast fashion brand Missguided has come under fire for using slim models to illustrate its plus-size range.

Items like the Plus Size Peach Missguided Oversized 90’s Joggers (£24) and the Plus Size Black Rib Buckle Shoulder Bodysuit (£15) sit in the plus-size section, but are modelled by size 8 women.

This hasn’t sat particularly well with people on social media, with some...

Lady shopping

Seven ways to shop more sustainably after lockdown

With our social lives confined to park visits and online video chats, there hasn’t been much call for new outfits during lockdown.

But at the same time, the coronavirus pandemic has made many people take a step back and consider the effect humans have on the planet.

If you want to reduce your own carbon footprint, examining your fashion-buying habits is a good place to start...

Shopping Habits

Has the pandemic changed our shopping and spending habits forever?

The nation’s shopping habits have undergone dramatic changes in recent weeks. More people have turned to home deliveries and have been trying out new ways of ordering, while many are also looking for ways to cut their spending due to a reduced household income.

And with many having adjusted to new shopping routines, evidence is now emerging that some of the new shopping and spending...

elderly couple checking their home finances

Feeling the pinch? Ten ways to save money in the home

As if the threat of catching a global virus wasn’t bad enough, millions of households are also dealing with a huge cut in their household income.

The average family is £515 a month worse off because of coronavirus, according to the Centre for Economics and Business Research (CEBR), which has calculated there’s a monthly fall of £14.2 billion in UK disposable incomes due to job losses...

Seven things you’ll only know if you’re really organised with your Christmas shopping

It’s the most wonderful time of the year.

You know that cliché of a frazzled parent running around the 24 hour supermarket just hours before Christmas, trying to buy gifts for the whole family and enough food to feed the five thousand? Well frankly, it’s a scenario that some of us just can’t relate to.

You’re such a fan of forward planning that you’ve ticked off all your...